Refund policy

Return & Refund Policy

Last updated: September 19, 2026

We want you to love your gear. If something isn't right, you have 30 days from the delivery date to request a return, exchange or refund.

30-Day Returns

Items can be returned within 30 days of delivery for a full refund of the product price. To be eligible, the item must be unworn, unwashed and in its original condition with all included accessories (masks, lenses, magnets, packaging).

Free Size Exchanges

Ordered the wrong size? We offer a free size exchange within 30 days of delivery. Contact us with your order number and the size you need and we will arrange the exchange.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or different from what you ordered, contact us within 30 days of delivery with your order number and photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.

How to Start a Return

Email support@shopgearvalor.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back before receiving instructions.

Unless the item is damaged, defective or incorrect, return shipping costs are paid by the customer.

Refunds

Once we receive and inspect the returned item, we will notify you and process the refund to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Cancellations

Orders can be cancelled for a full refund as long as they have not yet been processed for shipping. Contact us as soon as possible after placing your order.

Contact

Gear Valor
1209 Mountain Road PL NE #6741
Albuquerque, NM 87110, USA
Email: support@shopgearvalor.com